SHIPPING COSTS AND ESTIMATED DELIVERY TIME
Portugal & Spain: 5.00€ | 2-3 working days
Other European Countries: 8.50€ | 5-8 working days
Outside Europe: 25.00€ | 10-15 working days
* The estimated delivery time is calculated from the time the customer receives the dispatched confirmation email.
After proceeding with your online purchase you will receive a confirmation email with your order. Once your order is dispatched from our warehouse, you will receive another email confirming it has been dispatched. The carrier will notify you by message about the delivery details.
ONLINE PAYMENTS & SECURITY
CLUBE AURORA online store offers the following payment methods: VISA, MasterCard, Paypal and ATM reference (only for Portuguese cards).
The payment process is done safely through the website of our partner Paypal or through EuPago payment systems.
RETURN & EXCHANGE POLICY
CLUBE AURORA does not refund returns in cash.
You may return your article and exchange for another article of equal or superior value, available in our online store, up to 10 working days after receiving it at home.
If you wish to proceed with the return and exchange of an item please send an email to firstname.lastname@example.org with the following information: full name; email; order number; receipt/proof of your online purchase; product reference and size; reason for exchange or return; and the new size or item you want.
It is mandatory that the article returned is sent in its original package and unused. CLUBE AURORA will not accept returned products that have been washed, used, have odors, or have been modified in any shape or form. The returned item should be completely intact and with the original tags and hygienic protection as delivered upon purchase.
All costs associated with an exchange or refund (new delivery etc.), are the customer's responsibility.
Returns should be sent to CLUBE AURORA’s warehouse:
Rua do Recife nº2 8ºDto,
2780-033 Oeiras, Portugal.
After we receive the returned item(s) at our warehouse, we will confirm that they are in perfect conditions. That process may take up to 4 working days.
CLUBE AURORA will only refund money if the item is delivered to the customer with a manufacturing defect that is clearly identified by the brand.
CLUBE AURORA is not responsible for misuse of the articles or by their improper washing. Please ensure you read the cleaning instructions posted in all products.
CLUBE AURORA’s articles are manufactured with high quality materials. Yet, it is recommended to follow some cleaning instructions to guarantee the products condition over time.
- Hand wash in cold water
- Dry in shade
- Do not iron
- Do not tumble dry
- Do not dry clean
- Do not bleach
For all information and enquiries please contact email@example.com.